Demurrage & Detention Calculator

Frequently Asked Questions

CocoonDEM FAQ

Managing demurrage and detention charges doesn’t have to be a logistical nightmare. CocoonDEM’s intelligent software transforms how freight forwarders, importers, and exporters handle container fees—automating calculations, centralizing rate management, and delivering real-time insights. Whether you're juggling multiple shipments or trying to avoid costly delays, CocoonDEM empowers you to stay ahead with precision and control.

CocoonDEM is a cloud-based demurrage and detention calculator designed to help freight forwarders, shippers, and consignees manage container charges efficiently. It automates fee calculations, tracks real-time data, and provides proactive alerts to avoid costly surprises

The system uses stored rates—including customer-specific, default, and contractual rates—along with shipment data to instantly calculate charges. It factors in free time, port storage, and carrier-specific rate cards

Yes! CocoonDEM eliminates the need for manual spreadsheets. It automates calculations, manages rate expirations, and provides dashboards and reports—saving time and reducing errors

You can manage:

  • Default rates by country, port, or carrier

  • Contractual rates for multiple ports or clients

  • Rate expiration dates

  • Free time for port storage, demurrage, and detention

  • Split rates to match carrier rate cards

Yes. CocoonDEM integrates via EDI or API with systems like CocoonOPS and others. It can pull in Quay Rent charges and shipment updates directly from your TMS

Freight forwarders can:

  • Inform clients of bottlenecks

  • Provide accurate invoicing

  • Benchmark logistics providers

  • Share real-time data with clients for transparency

  • One version of the trueth

Importers/exporters can name retailers:

  • Track containers across multiple freight forwarders

  • Monitor which containers are incurring fees

  • Upload Excel templates for easy data import

  • Ensure accurate billing and supply chain visibility

  • Manage their inbound/outbound supply chain

Once a container is delivered and detention/restitution is finalized, CocoonDEM locks the record for archiving, ensuring clean data management

Absolutely. The system centralizes all freight forwarder data, allowing importers to compare performance and identify inefficiencies

Yes, CocoonDEM was backed by the UK Department of Transport through the Freight Innovation Fund, highlighting its credibility and innovation in logistics tech.

100% yes. As long as the container type is in the data we can then calculate the demurrage & detention if its a 20FT, 40FT,40FT HC.  We can calculate Reefers as well.  We can also calculate by carrier i.e Maersk, Hapag Lloyd etc. 

Yes we can, we can also measure combined demurrage & detention, as well as the different tiers. i.e Free time = 5 days then day 6 to 15 at one rate, day 16 to 30+ another rate.  We can also measure off dock storage and also calculate once off charges such as Lo/Lo, Shunt fees etc.. 

Be different. Be better!

Get in contact today and speak to one of our experts

  • CocoonFMS® Ltd, c/o Breslins Accountants, Frog Lane, Lichfield, WS13 6YY.
  • +44 (0) 2038 599262
  • Find us on Google Maps...

Useful Information:

AFSS LogoDepartment of Transport Freight Innovation Grant

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